Home » Blog » Promotional Products That Elevate Customer Experiences In Hospitality

Travelers have a range of choices to pick from when deciding on the hotel, property or lodging to book for a business trip or family vacation. When making their selection, guests weigh several factors beyond price, ultimately seeking an accommodation that will best caters to their needs and provide an exceptional experience during their stay.

This is especially true when fostering repeat visits from guests as a result of the personalized service and loyalty programs provided. Thoughtfully selected promotional and gift items are an elegant, delightful, and memorable way to create a positive relationship both during and after a guests’ stay. The perfect promotional products serve to keep your property a preferred choice when your guest begins planning their next trip.

To make your promotional and gift items create stronger and longer lasting impressions, give guests products personalized around their behaviors, preferences, and past experiences. It’s important that every item you offer reflects your brand and instills the image of your hotel that you want your visitor to carry with them. Promotional gifts can also demonstrate your hotel’s commitment to environmentally sustainable practices and social responsibility when they are sourced from eco-friendly suppliers and align with the values of your clientele.

By leveraging the data that you collect from your guests and similar audiences, you can anticipate what they will find useful and the type of gifts that fit in with their lifestyle. Managing and optimizing this data requires a centralized database that can track customer activities, identify up-and-cross sell opportunities, manage promotional gift and loyalty programs, and evaluate performance.

Qualities to Look For in a Hospitality Gift Supplier

It’s important that you find a hospitality promotional products partner who understands the industry and can help you devise strategies that are based on experience, technology, and, of course, creating an unforgettable item for your guests. Here are a few factors to consider when making your choice.

  • Product Quality – The gifts you give reflect your property and if they are made from inferior materials or suffer from poor craftsmanship, that is how your guests will think of your property. Always strive to give items that will last and be appreciated.
  • Product Range -  Your gifts can run the gamut from drink koozies to fashionable robes. You want to turn to one reliable supplier to satisfy every order from pens and notepads to custom scented candles, luxe hoodies and fleece tops.
  • Customization – You want your promotional gifts to be customizable to spread your brand beyond your property. You can customize apparel and products with a gifting partner like Marketing.com that can make your items consistent with your brand through embroidery or direct to garment options.
  • Experience and Trust – Work with a promotional gift company that understands not only the impact of corporate and loyalty gifting on your guests, but also current trends to set your brand apart. Partner with a company that has the ability to quickly adapt and find affordable solutions to meet any gift you wish to give.

Promotional Items Your Guest Will Love

Personal Care Items

Show your concern for the personal well-being and comfort of your guests by providing them with personal care items that help them de-stress and unwind while under your roof. With the rise of bleisure travelers, many guests are extending business stays and appreciate the added luxuries that help them to relax. Potential branded gifts include:

  • Candles
  • Room Sprays
  • Bath Bombs
  • Manicure Set
  • Eye Masks
  • Toothbrush Cleaner
  • Travel Lint Brush
  • Hand Sanitizer
  • Lip Balm
  • Spa Kits
  • Body Wash
  • Cosmetics Kits

Drinkware Items

No matter where your guests travel, they’ll want to take along quality coffee or water drinkware to stay alert and hydrated. Travel-friendly drinkware that is reusable or collapsible makes it likely your gift is the one they want by their side when they hit the road for the day. Potential branded drinkware includes:

  • Flip top foldable water bottle
  • Stainless steel straw set
  • Vacuum Insulated Bottles
  • Sling cooler
  • Koozies
  • Tumblers
  • Luxury Suite Amenities
  • Sustainable Drinkware
  • Stemless Wine Glasses

Apparel Items

Give your guest branded apparel items and they not only will remember you, but they will act as unofficial brand ambassadors and billboards when they wear your gift out and about. Consider items that your guests will consider high value or will treasure as a souvenir from their trip. Potential branded apparel items include:

  • Bathrobes
  • Towels
  • T-Shirts
  • Sunglasses
  • Fleece Tops
  • Velour Slippers
  • Hoodies
  • Ball Caps
  • Acrylic Socks

Custom Tote Bags

Everybody loves getting and using tote bags to carry all the other items they pick up along their travels. Studies have shown that tote bags have high staying power and get used by the people who receive them as gifts. Potential branded tote bags include:

  • Boat Tote Bags
  • Canvas Totes
  • Laminated Tote Bags
  • Drawstring back packs
  • Personalized Backpacks
  • Mesh Totes
  • Multipurpose Travel Bags
  • Travel Accessory Bags
  • Sports Bags

It’s usually that extra special little touch that makes a big difference to help your property stand out from your competition. Finding the perfect promotional items to share with your guests distinguishes you from the crowd and gets your establishment remembered first when it’s time for guests to plan their next vacation or business trip. Marketing.com can help you connect the dots at every stage of the hospitality promotional gift strategy and provide complete services from branded product printing to kitting, fulfillment and shipping.